FAQ

Welcome to the Rêvasserie FAQ page, where we've gathered answers to some of the most commonly asked questions. Whether you're curious about our candles, shipping process, or any other inquiries, you'll find the information you need right here. We believe in transparency and want to ensure you have a delightful experience with us. So, let's dive into the FAQ section and discover everything you need to know about Rêvasserie Home and our enchanting candles.

Where is Rêvasserie based?

Rêvasserie is proudly based in sunny San Diego, California. We draw inspiration from the beautiful surroundings and positive vibes of our coastal city.

What inspired the creation of Rêvasserie and its unique line of candles?

Rêvasserie came to be during a crazy time in 2020 when I couldn't pursue my work as a wedding photographer. I needed a creative outlet, so I started making candles just for myself. It turned out to be therapeutic and fulfilling, and soon enough, people were asking to buy them! That's when I realized I could share my passion for creating beautiful candles with the world. The inspiration behind our unique line of candles comes from a desire to add a touch of enchantment and beauty to everyday life.

Where do you source your materials and ingredients for your candles?

We take great pride in using high-quality materials and ingredients for our candles. We source them from trusted local suppliers who share our values of sustainability and ethical practices. Supporting local businesses and using eco-friendly materials are important aspects of our sourcing process.

What type of wax do you use in your candles?

Our candles are made using eco-friendly soy wax. Soy wax is a renewable resource derived from soybeans, making it a sustainable choice. It also has the benefit of providing a clean and long-lasting burn.

What inspired the name of your brand and the meaning behind it?

The name "Rêvasserie" was actually inspired by our previous name, Rêverie Candles. However, as a year of personal growth unfolded, I felt that the word "reverie" had become quite commonly used in the industry, and it no longer resonated with the brand I envisioned. It was a transformative period for me, and I wanted my brand to evolve along with my own journey. That's why I decided to rebrand as Rêvasserie, a name that still captures the essence of daydreaming and pleasant thoughts but carries a unique and personal touch. It represents the growth and change I experienced, and I believe it reflects the magical and serene ambiance our candles create.

Can you tell us more about the founder of Rêvasserie?

I'm Kristal, the founder of Rêvasserie. It's ironic that as a photographer, I have a natural inclination to stay behind the scenes and avoid being in front of the camera. However, my love for candles and the art of candle-making led me to create Rêvasserie. It started as a personal hobby, but soon it became a deep passion that I couldn't keep to myself. Pouring my heart and soul into crafting each candle brings me immense joy, and I take pride in sharing them with others. While I may not be ready to step into the spotlight just yet, rest assured that my dedication to creating captivating scents and providing a serene ambiance shines through every candle we offer.

Can you share a bit about the team behind Rêvasserie and their passion for candle-making?

At Rêvasserie, we currently operate as a dynamic team of two — myself and my incredibly supportive husband. While I handle the creative aspects and the  candle-making, he works diligently behind the scenes, assisting me with content creation, shipping, and other essential business tasks. Together, we share a deep passion for candles and a commitment to delivering exceptional products to our valued customers. Our collaboration and shared dedication ensure that every Rêvasserie candle is crafted with love and attention to detail.

How long has Rêvasserie been in business?

Rêvasserie has been in business since 2020. We're still a relatively young brand, but we've grown and learned a lot along the way. It's been an exciting journey, and we're grateful for every moment.

What sets Rêvasserie apart from other candle brands?

What makes Rêvasserie special is our unwavering commitment to craftsmanship and attention to detail. We pour our hearts into creating unique, high-quality candles that stand out from the crowd. Our collection features over 50 different candle designs, ranging from elegant to whimsical, ensuring there's something for everyone. We also prioritize using eco-friendly materials and sustainable practices, so you can enjoy our candles guilt-free.

Do you have a physical store or showroom?

While Rêvasserie primarily operates online, we also have the pleasure of showcasing a portion of our candle collection in two wonderful showrooms. If you happen to be in Escondido, California, you can find our candles at Thread and Bloom (@shop_threadandbloom) located at 272 E Via Parkway #231, Escondido, CA 92025. They carry a curated selection of our candles, allowing you to experience their captivating scents firsthand. You can also explore our candles at Nuudo (@nuudo), located in Tijuana, Mexico, at Av. Las Palmas 4713, Las Palmas, 22106 Tijuana, BC. Nuudo is another fantastic destination where you can discover the enchanting world of Rêvasserie. These showrooms provide a unique opportunity to immerse yourself in the beauty of our candles. Additionally, don't forget to visit our website, where you'll find our full collection and be able to make online purchases.

What materials do you use to make your candles?

We take pride in crafting our candles using only the finest materials. That means we use eco-friendly soy wax, cotton wicks, natural essential oils for scents, and carefully chosen decorative elements to make them visually stunning.

Are your candles cruelty-free and vegan?

Absolutely! Our candles are both cruelty-free and vegan. We never use any animal-derived ingredients in our candle formulations, and our production processes are completely free from animal testing.

Are there any special care instructions for storing or handling your candles?

To make sure you have the best experience with our candles, we recommend storing them in a cool, dry place away from direct sunlight and extreme temperatures. And when it's time to light them up, remember to trim the wick to ¼ inch before each use and let the wax melt evenly to prevent tunneling.

How should I care for and properly burn my Rêvasserie candles?

Taking care of your Rêvasserie Home candles is easy! Just trim the wick to ¼ inch before each use to keep soot at bay and ensure a clean burn. Make sure to let the candle burn long enough for the wax to melt across the entire surface, so you avoid tunneling and get the most out of your candle.

To learn more about proper candle care, we invite you to visit our comprehensive Candle Care Guide blog post. It provides detailed instructions and tips to help you get the most out of your candles and create a safe and enjoyable experience. Remember, never leave a burning candle unattended or near any flammable objects.

How long do Rêvasserie candles burn?

Our candles offer a range of burn times, depending on their size and style. You can expect to enjoy the captivating scents and soothing ambiance of our candles for approximately 4 hours to 40 hours. So whether you're looking for a quick burst of fragrance or a longer-lasting glow, we have options to suit your needs.

Are your candles free from toxins/parabens?

Definitely! We're proud to say that our candles are crafted without any toxins, parabens, or other harmful substances. We carefully select clean ingredients to ensure that your candle-burning experience is safe and enjoyable.

Can you provide information about the packaging materials you use?

We're committed to being eco-friendly, so whenever possible, we use sustainable packaging materials. Our choices prioritize the safety and protection of your candles during shipping while also considering the environmental impact.

Are your candles safe to burn around pets and children?

Our candles are generally safe to burn around pets and children, but it's always a good idea to take necessary precautions. Keep burning candles within sight, out of reach from children and pets, and make sure they're on a stable surface. And, most importantly, never leave a burning candle unattended.

Can I use your candles as gifts?

Absolutely! Our candles are versatile and can be used as gifts for your loved ones or to enhance the ambiance of big events like weddings and other special occasions. Their captivating scents, elegant designs, and luxurious packaging make them a perfect choice for both intimate celebrations and grand gatherings. Whether you're looking for a thoughtful gift or seeking to create a magical atmosphere at your event, our candles are sure to delight and leave a lasting impression.

Do you offer gift wrapping or personalized messages for special occasions?

You bet we do! We offer gift wrapping services to make your gift even more special. Simply send us an email with the name, order number, and the desired personalized message. We'll make sure to pack your gift with love and attention to detail, creating a beautifully wrapped package that will bring joy and excitement when it's opened. It's those little touches, like a heartfelt message and carefully curated packaging, that make our candles the perfect gift for any occasion.

What is your shipping policy and how long does it typically take to receive an order?

We've got you covered with our shipping policy! Once you place your order, we have a processing time of 2 days, and if a candle is out of stock, it may take an additional 2-3 days for production. After that, the shipping time will depend on the shipping carrier and your location. Typically, orders within the U.S. arrive within an estimated 2-4 business days, but please note that actual delivery times may vary based on your selected shipping speed and location. For more detailed information about our shipping policy, you can click here.

How long does it take for an order to be processed and shipped?

We understand the excitement of receiving your order, and we're committed to getting it to you as quickly as possible. Our goal is to process and ship orders within 3-4 business days. Please note that during peak seasons or special promotions, it may take a bit longer due to the increased volume of orders. Additionally, if a candle is temporarily out of stock, we may require an additional 2-3 days for production. Once your order is shipped, the delivery time will depend on the shipping carrier and your location. Typically, it takes around 2-4 days for domestic orders to arrive, but this can vary based on the shipping speed you select during checkout. Rest assured, we are dedicated to ensuring a smooth and efficient delivery process for you.

Do you offer international shipping for your products?

You bet! We offer international shipping to select countries. Just check out our shipping options during the checkout process to see if your country is eligible for delivery.

Can I track the progress of my order once it's been shipped?

Absolutely! Once we ship your order, you'll receive a confirmation email with all the tracking information. You can use that to keep an eye on your package's progress and estimated delivery date.

How do you ensure the safety of shipping delicate candles?

When it comes to shipping our delicate candles, we prioritize their safety every step of the way. We want your candles to arrive in perfect condition, and we're committed to using sustainable packaging materials. Instead of using plastic-based bubble wrap, we opt for eco-friendly alternatives. We carefully wrap your candles with kraft cushioning paper, providing a protective layer that keeps them secure during transit. Rest assured, we take extra precautions to ensure your candles are well-protected without compromising on our commitment to the environment.

Can I request a replacement or refund if my candle arrives damaged?

Of course! We understand that accidents can happen during shipping. If your candle arrives damaged, please reach out to us via email within 15 days of receiving the package. We'll be more than happy to arrange a replacement for you.

What is your return or exchange policy?

At Rêvasserie, your satisfaction is our top priority. We want you to love your purchase, and if there's an issue, we're here to help. If your candle arrives broken or damaged during transit, please refer to our Return Policy on our website for detailed instructions on how to initiate a return or exchange. We'll gladly assist you and ensure that you receive a replacement for the damaged candle. Your happiness is what matters to us the most.

How do I initiate a return or exchange?

Initiating a return or exchange is easy! Just contact us via email at , and they'll guide you through the process. They'll give you all the necessary instructions and provide you with the return address.

 

 

 

Do you offer wholesale or bulk orders?

Absolutely! For wholesale or bulk orders, simply send us a message, and we will provide you with all the personalized information you need. We're here to assist you and ensure a seamless wholesale purchasing experience.

Is there a minimum order requirement for wholesale or bulk purchases?

Yes, for wholesale and bulk prices, we have a minimum order requirement of 15 units. Feel free to contact us for more information regarding pricing and other details related to your order.

Are there any discounts or promotions available for returning customers?

Definitely! We appreciate our returning customers, and we often have exclusive discounts and promotions as a way of saying thanks. By subscribing to our newsletter or following us on social media, you'll have more chances to receive exclusive discounts and special offers. It's our way of showing appreciation and keeping you updated on the latest deals and promotions.

How can I stay updated on new product launches, sales, and promotions?

To stay in the loop on all things Rêvasserie, including new product launches, sales, and promotions, we recommend subscribing to our newsletter and following us on social media. You'll be the first to know about exciting updates and exclusive offers!

How can I contact your customer support team?

It's easy to reach our customer support team! Just shoot us an email at. We're here to assist you with any inquiries or concerns you may have.

What are your accepted payment methods?

To make your shopping experience as smooth as possible, we offer a range of payment methods. You can securely pay online using all major credit/debit cards. We also accept payment through convenient apps like Shop Pay, which allows you to split your payments with no interest. If you prefer to place your order through direct messages on Instagram, we accept payment through Zelle and Venmo. Choose the payment method that suits you best!

 

 

Thank you for taking the time to read through our FAQ section. We hope we were able to provide you with the information you were looking for. If you have any further questions or need assistance, please don't hesitate to reach out to our friendly customer support team. We're here to help! Happy shopping and enjoy the enchanting experience of Rêvasserie Home candles.